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Rotorua, New Zealand

Pullman Rotorua

Rotorua Five-Star Pullman Lake-View Escape with Daily Breakfast
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The natural beauty of Rotorua is yours to explore from a five-star launchpad: Pullman Rotorua, a luxurious haven boasting one of the best locations in town. Perfectly poised steps from Lake Rotorua and the town’s boutique shops, trendy restaurants and vibrant entertainment, this sumptuous oasis is the ideal base. Discover the biggest geyser in the Southern Hemisphere, bubbling mud, hot springs and so much more.

The first international five-star hotel in the city, Pullman Rotorua offers guests an exceptional experience through its modern lake-view rooms, state-of-the-art amenities and world-renowned service. From delicious cocktails at the lavish bar to expert chefs preparing signature dishes at Barrel & Co. Bar and Grill, the hotel will ensure you never forget you’re staying at a Pullman.

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Location

Pullman Rotorua
1135 Arawa Street, Rotorua 3010, New Zealand

A tranquil city set on its namesake lake on New Zealand’s North Island – less than a three-hour drive from Auckland – Rotorua is renowned for its geothermal activity and Māori culture, bubbling mud baths, perennially warm waters and unparalleled natural beauty. Do as little or as much as you like in this idyllic corner of the world – while staying in the first international five-star hotel in the city. Pullman Rotorua is located approximately a 20-minute drive from Rotorua Airport, or approximately a three-hour drive from Auckland Airport. Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Highlights

The Hotel — The only international five-star hotel in the city

Sitting peacefully three streets from the banks of Lake Rotorua, within close proximity to the region’s attractions, Pullman Rotorua is the perfect place to retreat to after a day of exploration and adventure. Counting 130 generously sized stylish rooms and suites, the hotel — opened in January 2020 after a multimillion-dollar renovation — is a luxurious oasis of privacy and serenity, fitted with incredible facilities. Stay at the city’s only international five-star hotel and experience world-renowned service amid unbeatable natural beauty.

Enjoy farm-to-table cooking at the open-plan Barrel & Co. Bar and Grill, try a cocktail in the intimate lounge, work up a sweat in the fitness centre, stay connected with high-speed Wi-Fi or simply gaze out from your room’s windows, which grant some of the most incredible views imaginable over Lake Rotorua.

Local Tips — Want to know more about Rotorua?

Our insider travel guide includes handpicked places to eat and drink, the best activities in the area, and special experiences to make your trip memorable.

Your Handpicked Inclusions – Daily breakfast, welcome drink on arrival, 50% dining discount and late checkout

Begin your stay with a refreshing complimentary welcome drink on arrival, choosing from a glass of wine, beer or soft drink per person.

Prepare for busy days exploring with daily breakfast at Barrel & Co. Bar and Grill. Pick from a selection of traditional favourites and healthy alternatives, accompanied by fresh juice, coffee or tea.

When you’re not exploring the extraordinary local food scene, return to Barrel & Co. Bar and Grill to use your 50% dining discount. Dine from a modern menu filled with delicious local delicacies and savour authentic and creative cuisine crafted with the freshest seasonal produce.

Make the most of Pullman Rotorua’s enviable location with a luxuriously late 1pm checkout.

Facilities

Fine Print

Valid for travel from 26 April 2021 until 30 June 2022 (bookings must be made before 15 May 2022).

Blackout Dates Apply. Dates are identified in the Booking Calendar.

Weekend Surcharge: A non-refundable surcharge per room, per night, applies to all weekend stays and is payable at the time of booking. Dates and prices are identified in the Booking Calendar.

Check Availability: To confirm your dates of stay at purchase, click on ‘Check Availability’ and select your preferred package. Use the calendar to browse and select available dates. Dates with a surcharge are identified.

Buy Now, Choose Dates Later: If you want to secure this offer and don’t know when you want to travel please select ‘Buy Now, Choose Dates Later’. This will secure your package and give you the flexibility to choose your travel dates — within the book by and validity period and subject to availability. To select dates post purchase, simply select ‘My Escapes’ under the ‘My Account’ tab and follow the prompts.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for Tour bookings and flights) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 21 days prior to the check-in date.

Feel Like Changing Your Dates? No Worries… If your booking is with a property located in Australia or New Zealand you can make unlimited changes to the date of your hotel booking, as long as it’s at least 21 days before your original check-in date. If the property is located in any other country you may make unlimited date changes up to 1 day before check-in. This is provided you choose dates that are of an equal value and are available. Any change to booking dates is subject to availability and must be made online in accordance with our Terms and Conditions. Please note unlimited changes are not applicable for flights.

Please Note:

  • Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.
  • 50% discount is valid for food only at the Barrel & Co. Bar and Grill. Not valid with any other offer. No minimum spend to redeem. Not valid for room service.
  • Breakfast is available from 7am daily.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Scoopon reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

Reviews

8.4
Very Good
Reviews from Google
Vinod V.
Reviewed 16 Aug 2025
10
Excellent service, friendly staff, comfortable rooms and above all Eco Friendly initiatives. Valet parking option was very helpful. It was a wonderful stay. Lake view from the room was amazing. I wish Pullman had spa pool or has tie up with well known pool in Rotorua. The cast option between room TV and laptop was not great, its a known tech glitch, nothing to do with hotel TV.
Recommends this hotel
10
Sheraz T.
Reviewed 05 Jun 2025
8.0
A very fresh and modern hotel located in the center of small city. Very clean and modern with friendly staff. rooms are spacious, but have not been designed very thoughtfully. I had a bit of issue finding place to hang my clothes which was a bit strange. The wardrobe size for family day is probably too small. there is only one restaurant on site, but the breakfast is delicious although variety is not super large. l had a half board meal plan and the 3 course dinner. Location of the hotel is very convenient with shops around and a bus stop right in the front. Also, there are many restaurants in the food Street just behind the hotel. Rotorua is a small place and everything is within a walking distance mainly. there is no pool in the hotel and also no outdoor sitting area, which is a bit of disappointment. The hotel offers on site bike rental, which is a big plus and it made it very convenient for me to explore the area. unfortunately, there is no business center on site although there are meeting rooms available, which is something I was not expecting for a hotel of this level .
Recommends this hotel
8.0
Edmond C.
Reviewed 07 Sep 2025
6.0
If it weren't for the excellent concierge service provided by Cleo, the front desk assistant manager, the overall service would definitely be rated only two stars. Before booking, I informed the hotel through trip.com that my trip was for my wife's birthday. After several days of prodding, the hotel finally replied via email, promising a welcome amenity. However, upon check-in, I discovered nothing had been arranged. I told that to Cleo, who offered me two drink vouchers as an apology. This hotel's breach of trust with its guests is unforgivable. As for the room, its design and the arrangement of items are weird. As soon as you enter the room, there is a large empty space, but there is only one chair. Could it be that the hotel expects this room to be occupied by only one person? In addition, there is a huge pillar in the room that takes up part of the space. I had previously asked the hotel not to give me a room with a large pillar in the middle, and they did it. The huge pillar is not in the middle of the room, but only on the side, which really made me laugh and cry. The worst thing was that there was a large air conditioner radiator outside the window. Even with the window and curtains closed, I could still hear the sound of the fan running, just like sleeping in a factory. Finally, thanks again to Cleo for her excellent service. Without her, this hotel would not be worthy of branding as Pullman.
Recommends this hotel
6.0
Pagan K.
Reviewed 24 Aug 2025
6.0
Our car was well taken care of. We decided valet parking would be easier than checking on paid street parking. In the room they left a welcome plate with happy birthday greetings with delicious cakes. Thank you! The lake view was great. The room was clean. But there was one only tissue left and the soap bottle was broken. The TV remote didn't work with the hotel facilities page. At times the staff didn't know information we sought. The dining room had an amazing breakfast buffet but it was organised in such a way that didn't cope with many people at once. Dinner in the restaurant was good, however, the medium rare lamb came out almost raw and raw in places. When that was mentioned, they attended to it by taking off an amount from the bill. Their payment system was unclear to the staff. For example, we paid for breakfast the previous evening, but there was no record of it at the breakfast check in which isn't ideal. The king mattress needs an upgrade! The smallest movement was felt right across the bed. These many small things unfortunately outweighed the lovely things like the spacious room and convenience to restaurants, the beautiful gardens and the amazing Polynesian Spa. Unfortunately, this hotel is not up to the room price, or expectations of a 5star hotel. The staff were very sweet and willing to assist and could do with a bit more customer training.
Recommends this hotel
6.0
Reviews: 1-4 of 4
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